Before you register at Leovegas, take five minutes to read this guide — it could save you time and money.
Before You Start
- Check that online gambling is legal in your jurisdiction. Leovegas holds a Curacao license, meaning winnings may be subject to local income tax in some countries — consult a tax advisor.
- Prepare a valid government-issued ID (passport or driver’s license) for the KYC verification process.
- Choose a payment method you are comfortable with. Debit/credit cards, e-wallets like Skrill or Neteller, and bank transfers are commonly accepted.
- Set a budget for your gaming session. Never chase losses and always gamble responsibly.
- Read the bonus terms carefully before accepting any promotion. Pay attention to wagering requirements and game contribution percentages.
- Ensure you have a stable internet connection and a device that supports a modern browser — Leovegas is a mobile-optimized website and progressive web app (PWA) that works from your browser without needing an app store download.
Account Setup
- Go to the Leovegas homepage and click the “Register” or “Sign Up” button.
- Fill in your personal details: full name, date of birth, email address, and phone number. Use your real information — any mismatch can delay withdrawals.
- Create a strong username and password. Avoid using the same password as other accounts.
- Select your preferred currency and enter your residential address.
- Verify your email by clicking the link sent to your inbox.
- Complete the identity verification process by uploading a photo of your ID and a recent utility bill or bank statement. This step is mandatory before your first withdrawal.
- Accept the terms and conditions and confirm you are of legal age.
Calculating Your Bonus
Leovegas typically offers a welcome bonus package that includes a deposit match and free spins. For example, a common offer might be a 100% match bonus up to €500 plus 50 free spins on a selected slot. The wagering requirement (WR) is usually a multiplier of the bonus amount, often 35x. Let’s calculate what this means in practice.
Important: Wagering requirements apply only to the bonus amount, not the deposit, unless stated otherwise. Free spin winnings are treated as bonus funds with the same WR.
Example calculation:
Deposit: €50
Bonus: 100% = €50
Total funds: €100
WR: 35x bonus = 35 × €50 = €1,750
You must wager €1,750 before any winnings from the bonus become withdrawable cash.
Now, consider game contributions. Slots usually count 100% towards wagering, while table games like blackjack may count only 10% or 0%. If you play blackjack, you effectively need to wager ten times more to meet the WR. For a €50 bonus, playing only blackjack with a 10% contribution means you need €17,500 in bets (€1,750 / 0.10).
To maximize your chances, focus on high‑contribution games with low house edges, but always check the specific bonus terms. Free spins often have a maximum win cap (e.g., €100) — anything above is forfeited.
Deposits & Withdrawals
Leovegas supports a variety of payment methods. Below is a table showing typical options and processing times:
| Payment Method | Deposit Minimum | Deposit Time | Withdrawal Time |
|---|---|---|---|
| Visa/Mastercard | €10 | Instant | 1–3 business days |
| Skrill | €10 | Instant | Up to 24 hours |
| Neteller | €10 | Instant | Up to 24 hours |
| Bank Transfer | €20 | 1–3 business days | 3–5 business days |
| Trustly | €10 | Instant | 1–2 business days |
Deposits are usually instant except for bank transfers. For withdrawals, e‑wallets are fastest. The casino may require additional verification documents for large withdrawals.
Security
Leovegas uses SSL encryption to protect your data. Two-factor authentication (2FA) is available — enable it to add an extra layer of security to your account. The random number generators (RNG) used in games are regularly audited by independent bodies like eCOGRA, ensuring fair outcomes.
When Things Go Wrong
Common issues and how to resolve them:
- Login problems: Reset your password via the “Forgot Password” link. If you still can’t log in, contact support.
- Deposit not credited: Refresh the cashier after 5 minutes. If still missing, provide the transaction ID to support.
- Withdrawal delayed: Check your documents are verified. If verification is pending, submit them again. If approved but still delayed after the expected timeframe, contact live chat.
- Bonus not applied: Did you enter a bonus code? Also, some bonuses are automatically applied on deposit. Check the promotion terms.
- Game not loading: Clear your browser cache and cookies, or try a different browser. Ensure Flash is enabled if required.
- Account locked: This usually happens for security reasons. Contact support to verify your identity.
Quick Answers
How long does it take to verify my account?
Verification is usually completed within 24 hours, but it can take up to 48 hours during busy periods.
Can I change my registered email address?
Yes, contact customer support to request an email change. You may need to provide additional verification.
Is there a mobile app?
Leovegas does not have a dedicated app in Google Play or the Apple App Store. However, you can use the mobile-optimized website or add the progressive web app (PWA) to your home screen for a similar experience.
What is the minimum withdrawal amount?
The minimum withdrawal is typically €10 for e-wallets and €20 for bank transfers. Check the cashier for exact limits.
How do self-exclusion and time-out features work?
You can set deposit limits, take a break, or self-exclude by visiting the responsible gambling section in your account settings. Self-exclusion blocks your account for a chosen period.
Are my winnings taxable?
Since Leovegas holds a Curacao license, local tax laws apply in your country of residence. In some jurisdictions, gambling winnings are tax‑free, but in others you must declare them. Consult a tax professional.
Can I cancel a withdrawal?
Yes, as long as the withdrawal has not been processed. Go to the cashier section and click “Cancel Withdrawal”. Once processed, it cannot be reversed.
Worth Knowing
If your withdrawal is delayed beyond the stated processing time:
- Check that your account is fully verified. Incomplete KYC is the most common cause.
- Confirm your payment method supports withdrawals (some methods are deposit‑only).
- Contact customer support via live chat (available 24/7) or email at support@leovegas.com. Provide your username and the withdrawal ID.
- If there is no response within 24 hours, escalate by filing a complaint with the Curacao Gaming Authority or an alternative dispute resolution service.
Following these steps usually resolves the issue within a few days.
Note: This guide is for informational purposes only. Always gamble responsibly and within your means.